Shipping Policy

At WeardZen, we strive to provide fast and reliable shipping for all orders placed through www.weardzen.com. Please review our shipping policy to understand how we handle the shipment of our products, including the additional processing time for customized orders.

1. Order Processing Time

• Standard Orders: All standard orders are processed within 1-5 business days after receiving your order confirmation email. You will receive a notification once your order has been shipped.
• Customized Orders: Orders that require customization may take longer to process. Please allow an additional 7-14 business days for customization, depending on the complexity of your order. We will keep you informed of any delays specific to your custom item.
• Orders placed on weekends or holidays will be processed on the next business day.
• Please note that processing times may be extended during high-demand periods (such as sales, holidays, or promotions). We will notify you of any delays.

2. Shipping Rates and Delivery Times

Shipping rates are calculated at checkout based on your shipping address, the size and weight of the package, and the selected shipping method.

We offer the following shipping options:

• Standard Shipping: Delivery within 5-10 business days.
• Expedited Shipping: Delivery within 2-5 business days.
• International Shipping: Delivery times may vary depending on the destination country.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs clearance, postal delays, or holidays in the destination country.

3. Free Shipping

We offer free standard shipping on orders over 85 EUR. This offer applies to orders within European Union.

4. International Shipping

We ship to many countries worldwide. However, international shipping times vary depending on the destination. Please note that customers are responsible for any customs duties, taxes, or import fees that may apply once the package arrives in the destination country.

5. Tracking Your Order

Once your order has shipped, we will send you an email with a tracking number and a link to track your shipment online. Please allow 24-48 hours for the tracking information to update.

6. Shipping Delays

We are not responsible for shipping delays caused by weather conditions, carrier issues, customs processing, or any other unforeseen circumstances. If your order is significantly delayed, please contact us at info@weardzen.com, and we will assist you as best as we can.

7. Lost or Damaged Packages

WeardZen is not responsible for lost or stolen packages confirmed to be delivered to the address provided during checkout. If your package is lost or damaged during transit, please contact us immediately at info@weardzen.com, and we will help you file a claim with the shipping carrier.

8. Shipping Address Errors

Please ensure that your shipping address is correct when placing your order. We are not responsible for packages shipped to incorrect or outdated addresses. If you notice an error in your shipping address after placing your order, please contact us immediately at info@weardzen.com. If the order has not yet been shipped, we will do our best to update the address.

9. Returns Due to Failed Delivery

If a package is returned to us due to an incorrect address, failure to pick up the package, or refusal of delivery, you may be responsible for the cost of re-shipping the package.

10. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us:

WeardZen
Email: info@weardzen.com
Website: www.weardzen.com