Repair your d’Zen pieces
Repair your d’Zen pieces
We believe your custom clothing can and will serve you for years. That’s why we offer free repairs for wear-and-tear pieces in the first year of owning d’Zen. Moving forward, we provide custom repairs.
THE PROCESS
Expert care for your treasured pieces
INITIAL CONTACT
Share your repair needs with detailed photos and order information for a seamless experience.
ASSESSMENT
Receive a personalized evaluation. First-year wear and tear repairs are our complimentary service. *Excluding delivery fees
ARTISAN CARE
Our master craftsmen restore your piece with meticulous attention to detail within seven days.
REVIVAL
Your beloved piece returns to you, restored to its original splendor and ready to wear.
Frequently Asked Questions
Send us an email at dzen.go@gmail.com detailing your repair request and add pictures of the clothing piece. Attach an order number or make sure to email us from an address that you used to purchase from our shop. Our team will review the case and come back to you with next steps in 24 hours or less.
We offer free repairs for wear-and-tear pieces in the first year of owning d’Zen. Moving forward, we provide custom repairs and resize it for a fee. Note that we don’t cover delivery fees for repairs.
We take up to two weeks to repair your pieces, depending on the complexity of the case. Please note that delivery times do not depend on us.
We have a 30-day satisfaction guarantee - if you’re not happy with the repair, we will fix it right away.